Salon Policy

Skyline Salon Policies

Effective Date: 6-26-2026

Prices

All prices are subject to change and may vary based on service provider, hair length, hair density, product usage, timing, and the final service plan. We will do our best to confirm pricing before beginning your service.

Scheduling

We recommend scheduling your next appointment before leaving the salon to help secure the day and time that works best for you.

Appointments and Late Arrivals

Please plan to arrive 5–10 minutes before your scheduled appointment to allow time for check-in and service preparation.

If you arrive late, your service may need to be shortened so we can stay on schedule for the next guest. The full service price may still apply. Guests arriving more than 15 minutes late may need to be rescheduled and may be subject to the cancellation policy.

Cancellations and No-Shows

Your appointment time is reserved specifically for you. Late cancellations and no-shows leave gaps that are difficult to fill and directly impact our team.

Appointments canceled with less than 24 hours’ notice may be charged 50% of the scheduled service price. No-shows may be charged 100% of the scheduled service price.

A credit card may be required to reserve certain appointments.

Premium Services

Premium services require additional time, preparation, and scheduling. These services may require a consultation and a credit card on file at the time of booking.

Premium services include corrective color, keratin treatments, extensions, bridal appointments, group appointments, and multi-service appointments.

Premium services canceled with less than 48 hours’ notice may be charged 50% of the scheduled service price. No-shows may be charged 100% of the scheduled service price.

Gratuity

Gratuity is always appreciated, but never expected. Cash is preferred, but gratuity may also be added to a credit card or sent directly to your stylist through Venmo when available.

Payments

We accept Mastercard, Visa, Discover, and American Express.

Gift Cards

Gift cards are non-refundable and cannot be redeemed for cash or gratuity. Gift cards expire five years from the purchase or reload date.

Personal Items

Skyline Salon is not responsible for loss or damage to personal belongings, including clothing, accessories, bags, and valuables. Please keep valuables with you during your visit.

Children

We welcome guests of all ages. For everyone’s comfort and safety, children must be supervised at all times during their visit.

Service Satisfaction

We want you to love your hair. If you are not satisfied with your service, please contact us within 7 days of your appointment so we can review the concern and schedule any appropriate adjustment.

Redo appointments must be booked within 2 weeks of the original service appointment. Redo appointments are intended to adjust the original service goal discussed during the appointment. They do not apply to a change in preference, a new service direction, or issues caused by products, treatments, or services performed outside Skyline Salon.

Product Returns

Unused or gently used products may be returned within 14 days of purchase for a full refund. Original receipt or proof of purchase may be required.

Privacy

Your privacy is important to us. Skyline Salon may collect information such as your name, phone number, email address, appointment history, service preferences, and payment-related information as needed to schedule appointments, process transactions, communicate with you, and provide salon services.

Payment information may be processed securely through our booking and payment providers. Skyline Salon does not store full credit card numbers.

We do not sell your personal information. Information may be shared only with trusted service providers when necessary to operate our business, process payments, manage appointments, or communicate with you.

Questions

Should you have questions or concerns, please call us at 816-221-2001 or email info@skylinesalon.com.