Salon Policies

We Are Back Open!!

As of May 16th, we are back to business. Please see below for all the new safety measures for your next appointment.

See you soon!

 

 Online Booking is now on!

 

On April 29th, 2020, Mayor Lucas announced that all non-essential businesses could reopen in Kansas City, MO on May 6th if they followed the 10/10/10 rule and could provide PPE for safety. This was an amendment to his original plan of lifting the Stay at Home order on May 15th.

 

We at Skyline Salon understand that your hair is important and we want to get back to you as soon as possible because it’s what we love. But we want to do it safely. With that, we will remain closed till May 16th in order to give our staff time to prepare for the changes inside the salon and to be able to implement them at the highest of levels. This also allows ownership and management time to order the necessary items and to establish a new standard operating system so both staff and customers alike will have a safe and enjoyable experience inside Skyline Salon. 

 

For now, we would like to introduce you to some of the new things that will be required in order to receive services at Skyline Salon. 

 

Beginning May 16th, 2020

 

-All guests and Skyline Team members will be required to have on a face mask at all times while inside the salon. You will be asked to remove a side of the mask at a time but you will need to hold the mask to your face if the service warrants it.

Skyline Salon will have disposable masks available for purchase (1.00) if you forget your mask.

 

-Every person entering the salon will have to have a no contact temperature reading. If you have a fever you will be asked to reschedule your appointment at no penalty to you. 

 

-The lounge will be closed and self serve beverage options will no longer exist. Luckily we have tons of space in Skyline Salon so we will have individual sanitizible seating available and drinks can be received from one of our amazing staff. 

 

-Changes to double booking. If your stylist double books you will not be allowed to share the same chair at the same time. What that means is that you may not sit in the same place in the salon with each service. 

 

-Social Distancing. One thing that is unique to Skyline Salon is our space. All stations and processing chairs are a minimum of 6 feet apart so you’ll never have to worry about being too close. 

 

-Sanitizing. This is old news to us but just to reiterate. Every client will receive a fresh cape with every service, clean towels, the work station and all implements will be sanitized using hospital grade disinfectant between every service. We contract with a hospital grade professional cleaning service to deep clean the nooks and crannies and we have added an additional staff member to allow for daily sanitizing and cleaning the more heavily trafficked areas. 

 

-Only a person receiving a service at Skyline Salon will be allowed inside the salon. Translators and assistants to persons with disabilities will also be allowed in. We are operating at altered occupancy and why add more to the mix. If your family member or friend wants to come….book them an appointment. 

 

(Look for additional correspondence outlining any additional policies as things are changing daily)

 

The staff at Skyline Salon can not wait to see you soon. 

 

Stay Well. 

 

 

 

 

 

Prices: All prices are subject to change without notice.

Scheduling: We recommend you schedule your next service prior to leaving Skyline Salon to ensure the best appointment time that works for your schedule.

 

Appointments: Please plan to arrive 5–10 minutes before your scheduled service to allow for check-in and service preparation. If arriving late for your appointment, as a courtesy to the next guest, your service will still have to end on time regardless of the start time. Arriving late will simply limit the time for your service, lessening its effectiveness and your pleasure. The full service price may be applied.

Cancellations: The staff earn their wages by reserving time for our clients, and we make every effort to schedule enough time for each client’s needs. In order to keep this schedule policy working, any cancellation received less than 24 hours in advance will be charged 50% of the full service price. No-shows will be charged 100% of the full service price. A major credit card or gift card is necessary to reserve time for multi-service, group and bridal appointments as well.

Premium Hair Services Booking and Cancellation Policy: The following Premium Hair Services will require a consultation and a credit card on file at the time of booking the appointment. Any cancellation of these Premium Hair Services received less than 12 hours in advance will be charged 50% of the full service price to the credit card on file. No-shows will be charged 100% of the full service price to the credit card on file.​

  • Corrective Colors

  • Keratin Treatments

  • Hair Extensions

Gratuity: While gratuity is always appreciated it is never expected. If you choose to add gratuity, cash is the preferred method, however we do allow gratuity to be added to a credit card or you can use Venmo to directly send it to your stylist.

Credit Cards: We accept Mastercard, Visa, Discover and American Express.

Gift Cards: Gift cards are not refundable and cannot be redeemed for cash or gratuities. Gift cards expire five (5) years from the purchase or reload date. 

Suggestions: We’re always open to yours. Please let us know how we may serve you better.

For Your Protection: We regret that we cannot be responsible for loss or damage to personal articles including clothing and accessories. Please keep all valuables with you during your appointment. 

Children: We welcome all ages however children must be supervised during the entirety of their visit.  We appreciate your understanding and cooperation.

Service Satisfaction: In the event that you are not satisfied with your service, we ask you to please contact us and schedule a redo of your service within 7 days of your service visit. Redo appointments must be booked for within 2 weeks of the original service appointment.

Product Return Policy: We will issue a full refund on products unused to gently used and returned within 14 days of purchase.

Privacy Policy: Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. This notice applies to all information collected or submitted on our website.

The only personal information we collect is name, street and email address, telephone number, and credit card information. We use the personal information collected from you to process orders. Such personal information is not used for any other purpose and is not shared.

We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above. To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put into place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Should you have questions or concerns, please call us at 816-221-2001 or send us an email at info@skylinesalon.com.

816-221-2001                               2001 Grand Boulevard, 4th Floor                    Kansas City, MO 64108